Collector Bank Issues in Norway

Incident Report for Worldline

Resolved

Collector Bank has resolved the issue and new Collector Payments can again be made on the Checkout Platform.

From Collector Bank at 11:53 CET:
"Credit decisions are working again in Norway"

Posted Jan 13, 2020 - 11:57 CET

Investigating

Collector Bank are currently affected by issues with one of their Norwegian suppliers. This means no new Collector Bank payments can be made on the Checkout Platform for Norwegian merchants.

From Collector Bank at 09:12 CEST:
"We are currently experiencing problems with Experian (Norway), and can’t create credit decisions or receive new purchases in Norway."

Posted Jan 13, 2020 - 10:09 CET

This incident affected: Worldline Online Additional Payment Methods (Walley).