Bambora Online Status

Bambora Online Europe Status

All Systems Operational

ePay Operational

Bambora Checkout Operational

Acquirers Operational

Swedbank Acquiring Operational

Clearhaus Acquiring Operational

Nets/Teller Acquiring Operational

Bambora Acquiring Operational

Handelsbanken Acquiring Operational

Elavon Acquiring Operational

Collector Bank Acquiring Operational

Nordea Operational

3rd Party Services Operational

MobilePay Online Operational

ViaBill Operational

PayPal Operational

Swish Operational

Vipps Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Transaction gateway: Unavailability due to database maintenance Dec 9, 00:01-01:31 CET

Due to database maintenance we expect two interruptions for gateway.clearhaus.com, each for less than 90 seconds. This issue will be updated when the maintenance is complete or if we experience problems. The changes have been tested successfully on gateway.test.clearhaus.com.
Posted on Dec 6, 10:25 CET

Past Incidents

Dec 6, 2019

Swish Service Disturbance

Resolved - This incident has been resolved.
Dec 6, 09:07 CET

Identified - Swish are still having issues with some of their services, which is currently affecting refund/credit of payments.

09:07 CET from Swish:
"We are still experiencing problems with refunds in the Swish for merchants service, and at present it is only possible to make refunds via bank channel."
Dec 5, 10:30 CET

Dec 5, 2019

Swish Service Disturbance

Resolved - This incident has been resolved.
Dec 5, 07:48 CET

Update - Swish has solved part of the issue and new Swish payments can be made in Checkout, but some of their services are still affected.

10:28 CET From Swish:
"The downtime in Swish for merchants is now solved and Swish payments to shops, web shops and apps work as normal again. Unfortunately, we still experience problems with refunds in the service."
Dec 4, 10:58 CET

Identified - Swish are currently experiencing issues with their services, which is affecting Swish in Checkout

06:39 CET From Swish:
"At the moment we are experiencing disturbances in Swish for merchants that affect Swish payments in shops, webshops and apps. Swish Private and Swish Companies are not affected. We are working to fix the problem and we will send you a new email as soon as the disturbance is solved."
Dec 4, 09:56 CET

Platform Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 02:01 CET

Scheduled - We will be undergoing scheduled maintenance for both ePay and Bambora Checkout platform during this time.

Some services may be unavailable for short periods during the maintenance, but we expect impact to be very minimal.
Dec 4, 13:37 CET

Dec 3, 2019

Collector bank is currently experiencing problems with IPER (Norway)

Resolved - Collector Bank has resolved the issue:

"The IPER problem has been solved, and new Norwegian purchases are received again.

Kind regards
Collector Bank"
Dec 3, 08:48 CET

Monitoring - We are currently experiencing problems with IPER (Norway), and can’t create credit decisions or receive new purchases in Norway. We will let you know as soon as the situation is normalized.

Kind regards
Collector Bank
Dec 2, 13:20 CET

Dec 2, 2019

Services Unavailable

Resolved - The issue has been resolved and both ePay and Bambora Checkout platforms are available again.

Payments are being processed. Some services are still catching up, but that will only affect the visual status of transactions in merchant.bambora.com and admin.ditonlinebetalingssystem.net
Dec 2, 16:23 CET

Identified - The issue has been identified and we are resolving it currently.

Services are becoming available again now.
Dec 2, 16:08 CET

Update - The issue is still being investigated. Currently we have no ETA.

Next update 16:30 CET the latest.
Dec 2, 15:56 CET

Update - We are still investigating the issue.

Next update 16:00 CET the latest.
Dec 2, 15:36 CET

Update - We are continuing to investigate this issue.
Dec 2, 15:07 CET

Investigating - We are currently experiencing issues with both ePay and Bambora Checkout plaforms.
Dec 2, 15:06 CET

Dec 1, 2019

No incidents reported.

Nov 30, 2019

Database maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:30 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 25, 09:55 CET

Nov 29, 2019

No incidents reported.

Nov 28, 2019

Database maintenance

Completed - The scheduled maintenance has been completed.
Nov 28, 05:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 05:00 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 25, 09:54 CET

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

Nov 22, 2019

No incidents reported.