Bambora Online Status

Bambora Online Europe Status

All Systems Operational

ePay Operational

Bambora Checkout Operational

Acquirers Operational

Swedbank Acquiring Operational

Clearhaus Acquiring Operational

Nets/Teller Acquiring Operational

Bambora Acquiring Operational

Handelsbanken Acquiring Operational

Elavon Acquiring Operational

Collector Bank Acquiring Operational

Nordea Operational

3rd Party Services Operational

MobilePay Online Operational

ViaBill Operational

PayPal Operational

Swish Operational

Vipps Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2020

Clearhaus Maintenance - Transaction gateway: Unavailability due to database maintenance - 21 January 2020

Completed - The scheduled maintenance has been completed.
Jan 21, 00:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 00:00 CET

Scheduled - Clearhaus is doing maintenance:

Transaction gateway: Unavailability due to database maintenance
Upcoming scheduled maintenance notice
Due to database maintenance we expect two interruptions for gateway.clearhaus.com that will affect transaction processing of all transaction types, each for less than 30 seconds.
This issue will be updated when the maintenance is complete or if we experience problems.
The changes have been tested successfully on gateway.test.clearhaus.com.
Start time
Jan 21, 00:01 UTC
Estimated duration
29 minutes
Components affected
Payment Processing APIs - Gateway API...
Infrastructure - Databases
Jan 9, 12:07 CET

Jan 20, 2020

Nets-info: Serviceopdatering på kortplatformen / Planned maintenance of card platform

Completed - The scheduled maintenance has been completed.
Jan 20, 05:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 02:00 CET

Scheduled - INFORMATION
Dankort og Internationale Korttransaktioner(f.eks. Mastercard, Visa, JCB and AMEX) vil blive afvist i to perioder af op til 5 minutters varighed 20.01.2020 i tidsrummet kl. 02:00 til kl. 05:00.

ÅRSAG
Afvisningen af korttransaktioner skyldes en planlagt vedligeholdelse af vores kortplatform.

- - - - - ENGLISH VERSION - - - - -

INFORMATION
Dankort and International Card Transactions(e.g. MasterCard, Visa, JCB and Amex) will be rejected during two periods of up to 5 minutes between 02:00 and 05:00 CET (GMT+ 1) (in summer: CEST/GMT +2) on 20.01.2020.

REASON
Card transactions will be rejected due to planned maintenance of our card platform.
Jan 15, 08:02 CET

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

Issues with Dankort Secured by Nets

Resolved - Issues with Dankort Secured by Nets have now been resolved by Nets.

Message from Nets at 13:38 CET:
"INFORMATION
Operations of Nets' 3-D Secure system has been back to normal since 17.01.2020 13:14 CET.
We regret any inconvenience caused by the operational problems."
Jan 17, 13:41 CET

Update - Nets are still having issues with Dankort Secured by Nets.

Latest update from Nets at 11:42 CET:
"INFORMATION
Nets' 3-D Secure system is still subject to a reduction in service.

CONSEQUENCES
Cardholder authentification may not take place. Cardholders may experience transactions being declined when shopping at merchants that require 3-D Secure authentification.
Full impact is being gathered.

FURTHER INFORMATION
Trigger has been determined and is in progress of being resolved.
We will keep you updated until the service is back to normal.
We regret any inconvenience caused by the operational problems."
Jan 17, 11:57 CET

Identified - Nets are reporting issues with their systems, which is affecting Dankort Secured by Nets payments (https://www.nets.eu/dk-da/Pages/driftstatus.aspx).

We will update when Nets has some news on the issue.
Jan 17, 10:37 CET

Investigating - We are currently experiencing issues with Dankort Secured by Nets. This is affecting some Dankort payments that result in declines.

The issue is being investigated. Next update 11:30 CET the latest.
Jan 17, 10:31 CET

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

ePay Administration Issues

Resolved - The issue in ePay Administration has been resolved and capture, credit and Webpay now works for all transactions and customers again.
Jan 14, 10:20 CET

Update - The issue is still being investigated.

Next update 10:30 CET the latest.
Jan 14, 09:35 CET

Investigating - We are currently experiencing issues with the ePay Administration which can affect capture and credit on some transactions, and Webpay may not be working for some customers as well.

The issue is being investigated and an update will follow 9:30 CET the latest.
Jan 14, 09:01 CET

Jan 13, 2020

Collector Bank Issues in Norway

Resolved - Collector Bank has resolved the issue and new Collector Payments can again be made on the Checkout Platform.

From Collector Bank at 11:53 CET:
"Credit decisions are working again in Norway"
Jan 13, 11:57 CET

Investigating - Collector Bank are currently affected by issues with one of their Norwegian suppliers. This means no new Collector Bank payments can be made on the Checkout Platform for Norwegian merchants.

From Collector Bank at 09:12 CEST:
"We are currently experiencing problems with Experian (Norway), and can’t create credit decisions or receive new purchases in Norway."
Jan 13, 10:09 CET

Firewall maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:00 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 7, 08:06 CET

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

Database maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 04:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 02:02 CET

Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 08:04 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 7, 08:03 CET

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.