Bambora Online Status

Bambora Online Europe Status

All Systems Operational

Bambora Online PSP Operational

Bambora Classic (ePay) Operational

Bambora Checkout Operational

Bambora Online Acquirers Operational

Bambora GA Operational

Nets/Teller Operational

EVRY Operational

Swedbank Operational

Handelsbanken Operational

Elavon Operational

Nordea Operational

Collector Bank Operational

Bambora Online 3rd Party Services Operational

MobilePay Online Operational

ViaBill Operational

PayPal Operational

Swish Operational

Vipps Operational

Bambora Instore PSP Operational

Gateway Operational

TMS Operational

Bambora Instore Hosts Operational

AcquirerHub Operational

Swedbank Pay Operational

Nets Operational

EVRY Operational

Bambora Instore 3rd Party Services Operational

Telia Operational

Sierra Operational

FexCo Operational

Collector Operational

Bambora Instore User Portals Operational

WebManager Operational

PartnerPortal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

Service disruption on: transaction processing as of 15:29 CET today 2021-06-11

Resolved - Please be informed that due to a technical issue with an external payment provider, your may have experienced disruptions when performing transactions via our services between 15:29 and 16:55 CET today 2021-06-11.

We have since monitored the situation and can confirm that no additional impact has been observed. This incident is now considered resolved.
Jun 11, 18:47 CEST

Monitoring - Please be informed that since 15:29 partial or full disruptions were experienced primarily affecting Danish customers when performing instore and online transactions due to an issue with an external payment processing provider.

We confirm that as of 16:55 CET, normal service has been resumed and you should now be able to perform transactions as expected.

We will continue monitoring to ensure stability and will consider this incident resolved if no further impacts are observed.

We apologise for any inconvenience caused.
Jun 11, 17:56 CEST

Update - We are continuing to investigate this issue.
Jun 11, 16:10 CEST

Investigating - We are currently experiencing a service disruption that is affecting transaction processing.
The issue is being investigated as a matter of urgency.

Updates will be provided as soon as additional information becomes available.

We apologise for any inconvenience.
Jun 11, 16:03 CEST

Bambora Online Service Disruption

Resolved - Bambora Online platforms are back to normal operations across all acquirers and services.
Jun 11, 18:01 CEST

Monitoring - The external incident has mostly been resolved and we are seeing normal operations across most acquirers and services.

Communication towards the Nets acquirer is still slightly impacted by slower response times.

We will continue to monitor.
Jun 11, 17:32 CEST

Update - An ongoing external incident in the Nordics is affecting multiple acquirers and services, causing either full or partial service disruption.

Currently we are seeing Nets, Evry(Handelsbanken, Swedbank and Elavon), Bambora GA, MobilePay and Vipps being affected by this.

Updating when new information is available
Jun 11, 16:51 CEST

Investigating - The Bambora Online Classic (ePay) and Checkout platforms are currently experiencing service disruption for Nets and MobilePay which is affecting authorization of new payments and processing of existing (capture, credit, delete).

MobilePay have reported that they are facing issues with their service, and we are still investigating the cause of the Nets outage.

We will update when new information is available.
Jun 11, 16:38 CEST

Jun 10, 2021

Resolved: Service with Mobilepay restored

Resolved - Please be informed that due to a technical issue, your customers were unable to make payments online via Mobilepay between 11:30 and 12:17 CEST today (10-06-2021).
We confirm that as of 12:17 CEST, normal service has been resumed and your customers will now be able to make payments as expected.
Jun 10, 13:05 CEST

Investigating - We want to inform you about an ongoing issue with MobilePay Online transaction processing as of 11:42 CEST on 10/06-2021. We have contacted the party involved and will update you as soon as more information becomes available.

https://www.mobilepay.dk/hjaelp/driftsstatus

Thank you for your patience and understanding.
Jun 10, 12:18 CEST

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

The Classic platform is facing disturbances

Resolved - The incident have been resolved.
Jun 4, 10:36 CEST

Monitoring - The issue have been resolved. We will continue to monitor the systems
Jun 4, 08:29 CEST

Identified - We have identified the issue and we are working on resolving it
Jun 4, 08:20 CEST

Investigating - The Classic platform is facing disturbances, we are investigating and will post updates.
Jun 4, 08:02 CEST

Jun 3, 2021

Service disruption on: Mobile terminal connectivity

Resolved - We have been closely monitoring the services since the last update and we now consider this incident resolved.

We apologise for the service disruption and we thank you for patience.
Jun 3, 18:01 CEST

Monitoring - Since the completion of the before-mentioned maintenance performed by one of our service providers, the stability of mobile terminal connectivity has gradually improved.

The services are considered operational at this point and we will continue to closely monitor services to ensure stability.
Jun 3, 15:18 CEST

Identified - We have identified what is causing the connectivity disruption for our mobile terminals.

The disruption is a result of maintenance performed by one our connectivity service providers and their partners. The maintenance has been completed, however we are still in contact with our service provider regarding this issue as some of our customers are still reporting ongoing disruption in connectivity.

Updates will be provided as soon as additional information is available.
Jun 3, 12:56 CEST

Investigating - Bambora is currently experiencing a service disruption related to one of our service providers for mobile terminal connectivity.

We apologise for the disruption. We are currently in contact with our service provider to restore these services.

Updates will be provided as soon as additional information is available.
Jun 3, 09:10 CEST

Jun 2, 2021

Delayed settlements for Bambora Acquiring transactions

Resolved - We have been closely monitoring since corrective actions were taken to resolve the issue and have observed no additional impacts.

Due to technical issues settlements scheduled for the 1st of June were delayed. The funds associated with the transactions concerned were credited later in the afternoon on the 1st of June for the majority of our customers.

We are apologise any inconvenience this may have cause.
Jun 2, 09:43 CEST

Monitoring - Please be informed that the funds associated with the transactions concerned previously reported to be delayed by 1 day delay will, for a majority of our customers, be credited in the afternoon of June 1.

We will continue to monitor the remaining transactions to be credited.

We apologise for any inconvenience caused.
Jun 1, 16:28 CEST

Investigating - We want to inform you about technical issues affecting settlements scheduled for the 1st of June.
Due to this, the funds associated with the transactions concerned will be credited to your account with a 1 day delay.
Our technical teams are working to resolve this matter with the highest priority. We will update you as soon as more information becomes available.
We are sorry for the inconvenience that this may cause.
Jun 1, 10:09 CEST

Network Maintenance at Evry

Completed - The scheduled maintenance has been completed.
Jun 2, 09:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 08:00 CEST

Scheduled - Evry will be undergoing a planned network maintenance at 02-06-2021 08:00 CET - 09:00 CET.

This may affect the processing of transactions if you have one of the Acquirers listed below

- Swedbank
- Elavon
- Handelsbanken
- Nordea

Thank you for your patience and understanding.
May 28, 10:32 CEST

Jun 1, 2021

May 31, 2021

No incidents reported.