Bambora Online Europe Status
All Systems Operational
ePay Operational
Bambora Checkout Operational
Acquirers Operational
Swedbank Acquiring Operational
Clearhaus Acquiring Operational
Nets/Teller Acquiring Operational
Bambora Acquiring Operational
Handelsbanken Acquiring Operational
Elavon Acquiring Operational
Collector Bank Acquiring Operational
Nordea Operational
3rd Party Services Operational
MobilePay Online Operational
ViaBill Operational
PayPal Operational
Swish Operational
Vipps Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2020
Completed - The scheduled maintenance has been completed.
Jan 21, 00:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 00:00 CET
Scheduled - Clearhaus is doing maintenance:

Transaction gateway: Unavailability due to database maintenance
Upcoming scheduled maintenance notice
Due to database maintenance we expect two interruptions for gateway.clearhaus.com that will affect transaction processing of all transaction types, each for less than 30 seconds.
This issue will be updated when the maintenance is complete or if we experience problems.
The changes have been tested successfully on gateway.test.clearhaus.com.
Start time
Jan 21, 00:01 UTC
Estimated duration
29 minutes
Components affected
Payment Processing APIs - Gateway API...
Infrastructure - Databases
Jan 9, 12:07 CET
Jan 20, 2020
Completed - The scheduled maintenance has been completed.
Jan 20, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 02:00 CET
Scheduled - INFORMATION
Dankort og Internationale Korttransaktioner(f.eks. Mastercard, Visa, JCB and AMEX) vil blive afvist i to perioder af op til 5 minutters varighed 20.01.2020 i tidsrummet kl. 02:00 til kl. 05:00.

ÅRSAG
Afvisningen af korttransaktioner skyldes en planlagt vedligeholdelse af vores kortplatform.

- - - - - ENGLISH VERSION - - - - -

INFORMATION
Dankort and International Card Transactions(e.g. MasterCard, Visa, JCB and Amex) will be rejected during two periods of up to 5 minutes between 02:00 and 05:00 CET (GMT+ 1) (in summer: CEST/GMT +2) on 20.01.2020.

REASON
Card transactions will be rejected due to planned maintenance of our card platform.
Jan 15, 08:02 CET
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - Issues with Dankort Secured by Nets have now been resolved by Nets.

Message from Nets at 13:38 CET:
"INFORMATION
Operations of Nets' 3-D Secure system has been back to normal since 17.01.2020 13:14 CET.
We regret any inconvenience caused by the operational problems."
Jan 17, 13:41 CET
Update - Nets are still having issues with Dankort Secured by Nets.

Latest update from Nets at 11:42 CET:
"INFORMATION
Nets' 3-D Secure system is still subject to a reduction in service.

CONSEQUENCES
Cardholder authentification may not take place. Cardholders may experience transactions being declined when shopping at merchants that require 3-D Secure authentification.
Full impact is being gathered.

FURTHER INFORMATION
Trigger has been determined and is in progress of being resolved.
We will keep you updated until the service is back to normal.
We regret any inconvenience caused by the operational problems."
Jan 17, 11:57 CET
Identified - Nets are reporting issues with their systems, which is affecting Dankort Secured by Nets payments (https://www.nets.eu/dk-da/Pages/driftstatus.aspx).

We will update when Nets has some news on the issue.
Jan 17, 10:37 CET
Investigating - We are currently experiencing issues with Dankort Secured by Nets. This is affecting some Dankort payments that result in declines.

The issue is being investigated. Next update 11:30 CET the latest.
Jan 17, 10:31 CET
Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020
Resolved - The issue in ePay Administration has been resolved and capture, credit and Webpay now works for all transactions and customers again.
Jan 14, 10:20 CET
Update - The issue is still being investigated.

Next update 10:30 CET the latest.
Jan 14, 09:35 CET
Investigating - We are currently experiencing issues with the ePay Administration which can affect capture and credit on some transactions, and Webpay may not be working for some customers as well.

The issue is being investigated and an update will follow 9:30 CET the latest.
Jan 14, 09:01 CET
Jan 13, 2020
Resolved - Collector Bank has resolved the issue and new Collector Payments can again be made on the Checkout Platform.

From Collector Bank at 11:53 CET:
"Credit decisions are working again in Norway"
Jan 13, 11:57 CET
Investigating - Collector Bank are currently affected by issues with one of their Norwegian suppliers. This means no new Collector Bank payments can be made on the Checkout Platform for Norwegian merchants.

From Collector Bank at 09:12 CEST:
"We are currently experiencing problems with Experian (Norway), and can’t create credit decisions or receive new purchases in Norway."
Jan 13, 10:09 CET
Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 7, 08:06 CET
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020
Completed - The scheduled maintenance has been completed.
Jan 9, 04:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 02:02 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 08:04 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 7, 08:03 CET
Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.