Update - A final list of affected transactions and delayed refunds to process has been sent to Nets.
We expect these refunds to be processed and payed out to customer within the following days, but we are waiting for final confirmation from Nets regarding that.
May 19, 12:04 CEST
Update - There is ongoing communication with Nets regarding the delayed credits. Further investigation and verification of affected transactions are needed by both us and Nets before the credits can be processed. We are working to resolve this as quick as possible.
We apologize any inconvenience this is causing.
May 17, 12:29 CEST
Update - We have reached out to Nets in order to resolve this and have the delayed credits processed. We are waiting for their response.
May 12, 17:11 CEST
Identified - A new compliance update to our Nets integration was deployed that has caused issues with delayed credits.
The change was deployed on 28th of April at 9:40 AM and rolled back on the 29th of April at 09:07 AM. All Nets transactions that were credited during this timeframe are affected, and we are working with Nets to have the credits payed out.
All transactions credited before or after the timeframe are not affected and are processed correctly.
May 11, 10:53 CEST
Resolved -
Please be informed that due to a technical issue with an external mobile connectivity provider, your may have experienced disruptions when performing transactions with your mobile terminal between 19:00 and 21:00 CET yesterday (2022-05-15).
We confirm that as of 21:00 CET 2022-05-15, normal service has been resumed and you will be able to perform transactions again.
We apologise for any inconvenience caused.
May 16, 08:49 CEST
Monitoring -
Please be informed that due to a technical issue with an external mobile connectivity provider, your may have experienced disruptions when performing transactions with your mobile terminal between 19:00 and 21:00 CET today (2022-05-15).
We confirm that as of 21:00 CET, we have seen improved connectivity for our devices and service has been resumed. We will continue to monitor the services to ensure stability.
We apologise for any inconvenience caused.
May 15, 21:38 CEST
Investigating -
We would like to inform you about an ongoing issue with an external mobile connectivity provider as of 19:00 CET on 2022-05-15.
Due to this you may experience connectivity disruptions when performing transactions using our mobile terminals.
We have contacted the party involved and will update you as soon as more information becomes available.
Thank you for your patience and understanding.
May 15, 20:05 CEST
Completed -
The scheduled maintenance has been completed.
May 8, 05:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 01:00 CEST
Scheduled -
Nordea is doing system maintenance during the early hours of Sunday, 8 May, between 01:00 – 05:00am. This maintenance work will also impact Nordea epayments (Direct Banking).
ePayments from accounts in Nordea are not possible during the maintenance break.
Payments from accounts initiated in other Finnish banks are not impacted.
May 6, 15:24 CEST