Issue with Capture/Credit and Delete operations

Incident Report for Bambora

Resolved

All transactions that were affected by the issue have now been corrected and Capture, Credit and Delete will work again for these.

Posted Nov 13, 2019 - 16:11 CET

Update

Issue with Capture, Credit and Delete operations on our platform have now been resolved .

However some transactions made in that timeperiod for the incident will still fail : Capture, Credit and Delete.

Transactions are NOT lost and all will be able to handle the operations as soon as we have corrected the issue

We will keep you updated.

Sorry for the inconvenience

Posted Nov 13, 2019 - 14:44 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 13, 2019 - 14:14 CET

Investigating

We are seeing an issue with Capture, Credit and Delete operations on our platform.

Merchants get -1005 errorcode.

We are investigating

Posted Nov 13, 2019 - 13:42 CET