Ongoing service interruption with Mobile terminal connectivity

Incident Report for Worldline

Resolved

Please be informed that due to a technical issue with an external mobile connectivity provider, your may have experienced disruptions when performing transactions with your mobile terminal between 12:30 and 13:40 CET today 2026-11-03.

We confirm that as of 14:15 CET, normal service has been resumed and you will be able to perform transactions again.

We apologise for any inconvenience caused.
Posted Nov 03, 2026 - 14:21 CET

Investigating

Please be informed that due to a technical issue with an external mobile connectivity provider, your may have experienced disruptions when performing transactions with your mobile terminal between 12:30 and 13:40 CET today 2026-11-03.

We confirm that as of 14:15 CET, normal service has been resumed and you will be able to perform transactions again.

We apologise for any inconvenience caused.
Posted Nov 03, 2026 - 14:19 CET

Monitoring

Please be informed that due to a technical issue with an external mobile connectivity provider, you may have experienced disruptions when performing transactions with your mobile terminal between 12:30 and 13:40 CET today 2026-11-03.

We confirm that as of 13:40 CET, we have seen improved connectivity for our devices and service has been resumed. We will continue to monitor the services to ensure stability.

We apologise for any inconvenience caused.
Posted Nov 03, 2026 - 13:48 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 03, 2026 - 13:13 CET

Investigating

We would like to inform you about an ongoing issue with an external mobile connectivity provider as of 12:30 CET on 2026-11-03

Due to this you may experience connectivity disruptions when performing transactions using our mobile terminals.

We have contacted the party involved and will update you as soon as more information becomes available.

Thank you for your patience and understanding.
Posted Nov 03, 2026 - 12:42 CET
This incident affected: Worldline Instore PSP (Mobile terminal connectivity).