Problems with Evry payments

Incident Report for Worldline

Resolved

Evry communication is stable and the incident is considered to be resolved.

Posted Dec 03, 2020 - 13:11 CET

Monitoring

Evry communication is now re-established, and payments are being processed again on both ePay and Bambora Checkout.

We will monitor to ensure the issue is resolved completely.

Posted Dec 03, 2020 - 12:17 CET

Update

The issue is still being investigated.

To clarify, merchants with the following acquirer agreements are affected, as they are processed through Evry.

ePay Platform:
Swedbank
Handelsbanken
Elavon

Bambora Checkout Platform:
Bambora

Posted Dec 03, 2020 - 12:04 CET

Investigating

All communication towards Evry is currently down on both ePay and Bambora Checkout platforms.
We are working on resolving this.

No Payments through Evry are getting processed due to this.

Posted Dec 03, 2020 - 11:34 CET

This incident affected: Worldline Online PSP (Worldline Checkout).