Service disruption on Mobile Terminals

Incident Report for Worldline

Resolved

We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

We apologize for the service interruption and we thank you for your patience.

Posted May 23, 2025 - 14:52 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 23, 2025 - 14:10 CEST

Investigating

We would like to inform you about an ongoing issue with an external mobile connectivity provider.

Due to this you may experience connectivity disruptions when performing transactions using our mobile terminals.

We have contacted the party involved and will update you as soon as more information becomes available.

Thank you for your patience and understanding.

Posted May 23, 2025 - 13:03 CEST

This incident affected: Worldline Instore PSP (Mobile terminal connectivity).