Monitoring - We want to inform you of a delay in the IC++ reports scheduled for today, 2025-04-03.
Those expecting today's acquiring IC++ report should anticipate a one-day delay in delivery. This incident only affects the delivery of reporting, settlements are unaffected.
We apologize for any inconvenience this may cause and appreciate your patience.
Apr 03, 2025 - 09:59 CEST
Resolved -
All reports delivered by 19:30 CET
Apr 1, 08:11 CEST
Monitoring -
We want to inform you of a delay in the IC++ reports scheduled for today, 2025-03-31.
Those expecting today's acquiring IC++ report should anticipate a slight delay in delivery. This incident only affects the delivery of reporting, settlements are unaffected.
The report jobs is expected to complete at 17:30 CET
We apologize for any inconvenience this may cause and appreciate your patience.
Mar 31, 16:40 CEST
Resolved -
We would like to inform you about an ongoing issue with an external mobile connectivity provider is now resolved since 14:33 CET.
Mar 26, 15:15 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 26, 12:08 CET
Investigating -
We would like to inform you about an ongoing issue with an external mobile connectivity provider as of 10:28 CET on 26 March.
Due to this you may experience connectivity disruptions when performing transactions using our mobile terminals.
We have contacted the party involved and will update you as soon as more information becomes available.
Thank you for your patience and understanding.
Mar 26, 10:39 CET
Resolved -
We would like to inform you that the technical issues affecting settlements and reporting scheduled for March 25, 2025, have been resolved.
As a result of the incident, funds associated with the relevant transactions are being credited to affected customers accounts with a delay of one day. Consequently, the reporting of these transactions will be included in todays (March 26, 2025) reporting, also delayed by one day.
Thank you for your patience and understanding throughout this process.
We apologize for any inconvenience this may have caused.
Mar 26, 09:51 CET
Investigating -
We would like to inform about technical issues affecting settlements and reporting scheduled for March 25, 2025.
Due to these issues, the funds associated with the relevant transactions may be credited to some customers accounts one day later than expected. As a result, a delay in reporting of the associated transactions may also be anticipated.
We are currently investigating the potential impact of this incident and will provide further updates as soon as more information is available.
We apologize for any inconvenience this may cause and appreciate your understanding.
Mar 25, 12:04 CET
Completed -
The scheduled maintenance has been completed.
Mar 24, 02:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 CET
Scheduled -
We would like to inform you of upcoming card scheme maintenance taking place: March 23, 2025 06:00 CET - March 24, 2025 02:00 CET
During this window, you may experience delays in the delivery of acquiring reports as a result of the planned maintenance. However, we expect normal service to resume promptly once maintenance is complete.
Please rest assured our teams will be closely monitoring the situation to minimize any potential impact.
Thank you for your patience and understanding.
Mar 20, 15:19 CET
Resolved -
This incident has been resolved.
Mar 20, 13:29 CET
Update -
Please be informed that due to a technical issue with an external mobile connectivity provider, your may have experienced disruptions when performing transactions with your mobile terminal between 05:00 and 10:00 CET today.
We confirm that as of 09:05 CET, normal service has been resumed and you will be able to perform transactions again.
We apologise for any inconvenience caused.
Mar 20, 13:28 CET
Investigating -
We would like to inform you about an ongoing issue with an external mobile connectivity provider.
Due to this you may experience connectivity disruptions on your mobile terminal.
We have contacted the party involved and will update you as soon as more information becomes available.
Thank you for your patience and understanding.
Mar 20, 07:03 CET