ePay communication problems with Nets

Incident Report for Bambora

Resolved

This incident has been resolved. The ePay system had a problem communicating with Nets. This was due to a faulty certificate for secure communication. The certificate included an intermediary certificate in the trust chain which expired today, even though the certificate itself has not expired. The certificate has been regenerated and installed with the faulty intermediary excluded.

Posted Mar 18, 2019 - 15:11 CET

Monitoring

A fix have been implemented and we are monitoring the result.

Posted Mar 18, 2019 - 14:12 CET

Identified

The issue has been identified and a fix is being implemented

Posted Mar 18, 2019 - 14:06 CET

Update

We are continuing to investigate this issue

Posted Mar 18, 2019 - 12:32 CET

Investigating

We are currently seeing outage on the Nets acquirer

Posted Mar 18, 2019 - 11:20 CET